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Simple, reliable, and scalable public services for everyone.

We’re a team of design, engineering, data, and product people working on problems that matter. We partner with government to improve services and deliver great software.

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Customer experience: People will never forget how you made them feel

When you’re designing a service, especially a government service, consider how your users are feeling and what they are thinking when you interact with them.

Coding as a kind of writing

Authors must have empathy for their readers, and you must, too, for the people who will maintain, debug, or adapt your code.

Nine questions to ensure your project is set up for success

When starting a project, we recommend answering these 9 questions to ensure your team understands the problem and identifies outcomes.