When you’re designing a service, especially a government service, consider how your users are feeling and what they are thinking when you interact with them.
Authors must have empathy for their readers, and you must, too, for the people who will maintain, debug, or adapt your code.
The past six months have been an adventure in the best of ways.
When starting a project, we recommend answering these 9 questions to ensure your team understands the problem and identifies outcomes.
