Author: Shashank Khandelwal

Organizations that will succeed with AI aren’t those that deploy it fastest, but those who deploy it thoughtfully.

March 18, 2026

Organizations design systems that mirror their own emotional state. A caring team will always build a system or suggest a solution that improves overall outcomes.

August 26, 2025

For topics where I’m an expert, like civic technology, AI hasn’t told me much I don’t already know. But for things that I don’t know much about, like art, it is a tremendously valuable resource.

May 23, 2025

In the near future, AI will produce and consume most content. Some of it, helpfully summarized to individual tastes, will leak out of the machine and end up in front of a human. And that person, about to make an important decision, will want to know if what they see, hear, and feel is the truth. 

May 19, 2025

When you’re designing a service, especially a government service, consider how your users are feeling and what they are thinking when you interact with them.

July 17, 2023

When starting a project, we recommend answering these 9 questions to ensure your team understands the problem and identifies outcomes.

March 23, 2022